Terms

This English version is provided for convenience. The Spanish version governs.

Acceptance

These Terms govern the use of Taply, the platform that lets you set up an agent to handle WhatsApp, Instagram, Facebook, Google Business and website chat conversations. By creating an account or using Taply you accept these Terms; if you do not agree with them, you must not use the service.

The service

Taply lets you set up an artificial intelligence assisted agent that replies on your behalf with the information you approve, shares files you upload, checks availability in Google Calendar when you connect it, and hands the conversation to a person on your team when that is appropriate.

The agent replies are generated by an artificial intelligence model from the configuration you defined. Although we aim for them to be useful and accurate, an AI model can make mistakes or misread a message; that is why Taply gives you control to review, pause and take over any conversation.

Your responsibility

You decide what information your agent loads, what files it shares, which rules and automations it applies and which integrations it connects. You are responsible for that configuration, the content you upload and the replies you authorize being accurate, lawful and compliant with the policies of the platforms you connect, including the Meta policies for WhatsApp Business and Instagram.

Taply is not responsible for commercial decisions you make on the basis of the agent replies, nor for the content a customer of yours sends through those channels.

Your account

You must provide accurate information to create your account and keep your access credentials secure. You are responsible for the activity that occurs in your account. Let us know as soon as possible if you suspect unauthorized use.

You may not use Taply to send spam, misleading or unlawful content, to breach the policies of the platforms you connect, or to attempt to compromise the security of the service.

Optional integrations and third parties

Taply connects, if you decide so, with third-party services such as WhatsApp, Instagram and Google Calendar. Each of those services has its own terms, and Taply does not control their availability, their changes or their approval decisions. Authorizing an integration means accepting that Taply queries it on the terms described in our Privacy Policy; you can disconnect any integration whenever you want from your account.

Intellectual property

The brand, the platform and the software associated with Taply belong to their respective owners or licensors. These Terms do not transfer any right over them to you beyond the use of the service.

Your business information, the files you upload and the content of your conversations remain yours. You give us permission to process them only to the extent necessary to provide the service to you.

Suspension and termination

We may suspend or close your account if you breach these Terms, if we detect a security or abuse risk, or if a third-party platform you connect requires it. Where reasonably possible, we will notify you beforehand or at the time.

You may stop using Taply and request the deletion of your account whenever you want.

Availability and changes

We work to keep Taply continuously available, but we do not guarantee that the service will run uninterrupted or free of errors. We may modify, add or withdraw features of the service, and we will update these Terms when such a change warrants it.

Limitation of liability

To the extent permitted by applicable law, Taply will not be liable for indirect, incidental or consequential damages arising from the use of the service. This limitation does not remove liabilities that the law does not allow to be limited by contract.

Governing law

These Terms are interpreted in accordance with the regulations that apply. Nothing set out here limits the rights granted to you by mandatory law. We will seek to resolve any disagreement directly with you, through contact@gettaply.com, before turning to any other route.

Contact

For questions about these Terms, write to us at contact@gettaply.com.