Contact
Contact
For sales and support questions, email us at contact@gettaply.com. Requests about personal data have their own channel, explained below under “Privacy and data” and in the privacy policy.
We write and reply in Spanish and in English. Support is handled by email and from the dashboard itself, so every request leaves a written record.
What to include in your message
So the first reply is already useful instead of a request for details, include whatever applies to your case:
- The email you log in to Taply with, so we can find your account.
- The channel involved (WhatsApp, Instagram, Google Business or the chat on your website) and, if it is about one conversation, when it happened.
- What you expected the agent to do and what it did instead.
Support for your account
Most of what people ask can be solved from the dashboard itself: connecting or disconnecting channels, reviewing what information the agent is using, pausing it, taking over a conversation or unlinking Google Calendar. You can log in at app.gettaply.com with the account you already have. If you don't have one yet, you can create your agent right there.
Privacy and data
Requests to know, correct or delete personal data, and any question about how we handle your business's information, are handled at support@gettaply.com, at +57 311 566 3842 (call or WhatsApp) or by letter to Calle 152 # 9-80, Bogotá D.C., Colombia. If you are a customer of a business that uses Taply, that business is the controller of your data: write to it through the channels in its policy or from “Tus datos” on your Club card; if you write to us, we forward your request to it within 2 business days. The detail of what we store, what for and for how long is in the privacy policy, with a short summary at /en/privacy.